公司 | 客户

城市Herrenberg

转变为智慧城市, Herrenberg looked for ways to provide communications with its 33,000公民 using the cloud-based 阿尔卡特-朗讯 彩虹™ app.

  • 国家:德国
  • 火狐体育手机:政府
  • Solution: 云通信, 彩虹, 自治网络, Connected 解决方案 and Devices

The city of Herrenberg in southern 德国y believes that civic participation is very important. As part of its digital transformation into a smart city, the innovative administration looked for ways to simplify and modernize communications with its 33,000公民. 阿尔卡特-朗讯 Enterprise communications and cloud solutions helped provide the path.

城市Herrenberg客户标识
彩虹 quickly became an integral part of our work. 在内部, we do most things via chat and telephony over 彩虹, and we use video calls for our department meetings. This enabled us to work seamlessly from home during the pandemic.
Alexander Stoll, Project Manager, City of Herrenberg, 德国y

Challenges

As a forward-looking city administration in the digital age, Herrenberg strived to “use all of the technical and organizational opportunities available to meet the performance expectations of our citizens and to create flexibility in how our teams work.”

The first step consisted in simplifying the daily work of the 350 employees, using modern collaboration services such as chat, 视频会议, 在线状态信息, 屏幕和文件共享. An important factor was the ability to include citizen access to these services, as required and without great effort, to expand the administration's digital services and provide simple, straightforward communications with citizens.

Action

The 城市Herrenberg administration has been a satisfied 阿尔卡特-朗讯 Enterprise customer for many years. Expanding their existing telephony using the ALE cloud communication solution was the next logical step. 彩虹 provided a range of functions, 用户友好性, fast implementation and an excellent price-performance ratio. Compliance with the General Data Protection Regulation (GDPR) and system independence were deciding factors as well.

在未来, Herrenberg will expand its communications infrastructure to include 视频会议 systems in all branch offices. With 彩虹 Room, employees can use these systems without any special equipment or training.

Results

技术的好处:

  • Comprehensive solution delivers network, telephony and collaboration in single source
  • 彩虹 integrates with Herrenberg city website for click-to-call and click-to-chat communications with citizens
  • Secure GDPR-compliant cloud solution; highly scalable; provides easy collaboration, 快速数据交换

经济效益:

  • 彩虹 available in flexible pricing models: Essential licenses - free use of basic functionality; Business licenses - intensive project work and extended communication purposes
  • Additional savings from optimized internal use; prompt processing of citizen inquiries minimizes escalation and dissatisfaction

用户体验的好处:

  • Improved employee satisfaction with simple, efficient collaboration
  • Improved citizen satisfaction with barrier-free communication and short response times
  • 彩虹's ease of use requires no prior experience or training; led to quick adoption from the start

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